Shipping policy

Products are made and packaged by hand. We aim for perfection when creating our products and all are made with love. All orders will be processed within 2-3 business days  (Monday - Friday) and you will receive an email with your tracking number once item has been shipped. (Shipping time does not start until after the order has been processed!) Although we always aim to get your orders out as quickly as possible, in the longest case scenario (Restock days/ Holidays Sales) processing will take 3-5  business days. By placing your order, you agree to these terms. Orders will not be refunded or canceled due to buyer's remorse. (Please refer to the Refund Policy listed in our company's Policies) 

*Due to COVID-19, UPS and USPS have suspended service guarantees. Quoted delivery dates are estimates, and shipping times may take longer. If your tracking number has not updated in 5 business days (not including weekends & Holidays) please email customer service. Thank you for your support. 

***Incorrect Address*** To provide the best service and ensure that your package is properly delivered, please make sure that your address is entered correctly. This includes the proper use of correct abbreviations, street numbers, and apartment numbers are very critical. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. If your address is wrong, please email us with a picture of your ID and correct address. If your order is shipped before your address change is processed, it is the responsibility of the customer to contact UPS/USPS and try to retrieve the package. We are not responsible for packages shipped to the wrong address due to an incorrect address.

***Package was returned*** If your package is returned to us, you will be notified via email within 5 business days. All returned packages will be refunded with store credit minus the original shipping cost. If your package was returned due to natural disaster (Hurricanes, Fires etc.) we will hold your package until UPS/USPS can safely deliver it to you with no additional cost.

 

***Package lost, stolen or damaged? *** ​ If your package was lost or stolen, you must file a claim with UPS OR USPS. Click the link below to start the process of your claim. To avoid stolen packages, you can also request UPS to hold your package at your nearest UPS location. All packages must be picked up within 3 business days. If your package is not picked up within 3 business days UPS will return the package to us. At that time a refund in the form of a store credit (minus shipping cost) will be issued.  PLEASE NOTE THAT ONCE YOUR ORDER IS SHIPPED OUT, WE ARE NOT RESPONSIBLE FOR DAMAGED OR LOST PACKAGES. A CLAIM MUST BE FILED WITH THE CARRIER LISTED BELOW. 

USPS CLAIM - https://www.usps.com/help/claims.htm

UPS CLAIM- https://www.ups.com/us/en/help-center/claims-support.page

File a Claim | USPS
www.usps.com